+386 73 931 400

reezep@rexoutdoors.com

Trubarjeva cesta 7, 8310 Šentjernej, Slovenia

Rex Outdoor

Shipping Policy

Effective Date: August 3, 2026

Welcome to Rex Outdoor, prodaja d.o.o. (“we,” “us,” or “our”), operating through rexoutdoors.com. We are dedicated to providing reliable, fast, and secure shipping services to deliver our curated, trail-tested, compact outdoor gear directly to your doorstep.

By placing an order on our Site, you accept and agree to the terms, timelines, and conditions outlined in this Shipping Policy.

1. Shipping Destinations

We proudly offer shipping options across the globe, ensuring outdoor enthusiasts can access our gear wherever their adventures take them.

  • Domestic Shipping: Full coverage across Slovenia.
  • Regional Shipping: All countries within the European Union (EU) and the European Economic Area (EEA).
  • International Shipping: Major global destinations outside the EU, including the United Kingdom, United States, Canada, Australia, and select countries across Asia and South America.

Please note that we cannot ship to P.O. Boxes, APO/FPO addresses, or military bases due to courier restrictions for trackable parcels. A valid physical residential or business address is required at checkout.

2. Processing and Handling Times

Our team works diligently to ensure your gear is packed safely and dispatched quickly from our main facility.

  • Standard Processing: All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and Slovenian public holidays).
  • Order Cut-Off Time: Orders placed before 12:00 PM CET (Central European Time) will begin processing the same day. Orders placed after this time or during weekends will enter the processing queue on the following business day.
  • High-Volume Delays: During peak holiday seasons, promotional events, or new product arrivals, processing times may extend up to 3 business days. If a significant delay occurs, we will contact you directly via email.

3. Shipping Rates and Delivery Timelines

Shipping fees and estimated delivery windows are calculated based on the package weight, dimensions, and the destination country. Exact rates will be displayed clearly at your checkout screen before you complete your purchase.

Domestic Shipping (Slovenia)

  • Standard Courier: 1 to 3 business days.
  • Rates: Flat rate fee applied at checkout, with free shipping available for orders exceeding a specific promotional threshold advertised on our Site.

European Union (EU) & Continental Europe

  • Standard Cross-Border Shipping: 3 to 7 business days.
  • Express Delivery Option: 2 to 4 business days.
  • Rates: Calculated dynamically based on the destination zone.

International Shipping (Rest of the World)

  • International Standard: 7 to 15 business days.
  • International Priority Express: 4 to 9 business days.
  • Rates: Subject to international carrier zones and calculated live at checkout.

Please note that delivery timelines are estimates provided by our partner couriers and are not strictly guaranteed. Remote areas may require additional transit time.

4. Order Tracking

We believe in complete transparency and peace of mind while your package is in transit.

  • Tracking Number Activation: As soon as your order is handed over to our shipping courier, an automated shipment confirmation email will be sent to you.
  • How to Track: This email will include a unique tracking number and a direct hyperlink to the carrier’s portal.
  • Sync Delays: Please allow up to 24 hours for the tracking status to update on the carrier’s system after receiving your initial email notification.

5. Customs, Duties, and Import Taxes

Our operating facility is located in Slovenia, which is a member state of the European Union.

  • EU Orders: Orders shipped to addresses within the European Union will not be subject to additional customs duties, import taxes, or cross-border processing fees. Value Added Tax (VAT) is included where applicable.
  • Non-EU Orders: For all shipments dispatched to countries outside the European Union, the recipient is registered as the importer of record.
  • Customer Responsibility: You are solely responsible for paying any local import duties, customs clearance fees, consumption taxes, or brokerage charges mandated by your destination country’s government.
  • Policy on Refusal: We have no control over these regional charges and cannot predict their exact amounts. If you refuse a shipment due to unexpected customs fees, the package will be returned to us. In this scenario, any return shipping charges and administrative fees levied by the courier will be deducted directly from your order refund.

6. Incorrect Delivery Addresses and Refused Shipments

Ensuring accurate delivery information is crucial to receiving your outdoor gear on time.

  • Address Verification: Please review your delivery address carefully before finalizing your payment. We are not liable for packages that are delivered to an incorrect address provided by the customer.
  • Modifications: If you spot an error in your address after completing an order, contact us immediately at reezep@rexoutdoors.com. We can update your information only if the package has not yet left our warehouse. Once an order is marked as shipped, no address changes can be made.
  • Undeliverable Packages: If a courier returns a package to us because it was undeliverable, the address was incomplete, or the recipient failed to claim it from a local pickup point within the carrier’s designated timeframe, the customer must cover the shipping fees required to resend the package.

7. Lost, Missing, or Damaged Parcels

We pack every item securely to withstand transit handling, but we recognize that shipping issues can occasionally occur.

  • Damaged Packages: If your parcel arrives visibly damaged or tampered with, please take photos of the outer box before opening it. If the gear inside is compromised, refer to our protocol in our Refund and Returns Policy and notify us within 48 hours.
  • Missing Packages: If your tracking history indicates that your parcel was delivered, but you cannot find it, please check with family members, neighbors, and your local postal drop-off points first.
  • Investigation Phase: If the package remains missing, notify us at reezep@rexoutdoors.com within 7 days of the recorded delivery date. We will open an official investigation file with the courier service to trace the shipment. Please note that carrier investigations can take up to 14 business days to resolve.

8. Contact Support

If you have any further questions regarding shipping speeds, custom order processing, or need assistance tracking your current delivery, please contact our administrative team:

  • Company Name: Rex Outdoor, prodaja d.o.o.
  • Website Portal: rexoutdoors.com
  • Customer Service Email: reezep@rexoutdoors.com
  • Direct Phone Line: +386 73 931 400
  • Office Address: Trubarjeva cesta 7, 8310 Šentjernej, Slovenia