+386 73 931 400

reezep@rexoutdoors.com

Trubarjeva cesta 7, 8310 Šentjernej, Slovenia

Rex Outdoor

Privacy Policy

Effective Date: August 3, 2026

Rex Outdoor, prodaja d.o.o. (“we,” “us,” or “our”) operates the e-commerce website www.rexoutdoors.com (the “Site”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or communicate with us.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Data You Provide to Us

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address (reezep@rexoutdoors.com), and telephone number (+386 73 931 400).
  • Financial Data: Bank account and payment card details (processed securely via our third-party payment gateways).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Automated Data Collection (Cookies and Tracking)

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect about you or that you provide to us, including any personal data, for the following purposes:

  • To Fulfill Your Orders: To process and deliver your purchases, manage payments, fees, and charges, and collect or refund money owed to us.
  • To Manage Our Relationship: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.
  • To Improve Our Site: To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To Deliver Relevant Content: To use data analytics to improve our website, products, marketing, customer relationships, and experiences.
  • To Provide Customer Support: To address your inquiries, fix order errors, and handle complaints sent to our contact channels.

3. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. We process your data under the following legal grounds:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling an order for outdoor gear).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation (such as tax accounting laws in Slovenia).
  • Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.

4. Disclosing Your Information

We may share your personal data with selected third parties to facilitate our operations and provide services to you:

  • Service Providers: Third-party vendors who provide IT, system administration, logistics, delivery/shipping services, and payment processing functions.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and Authorities: Tax authorities (such as the Financial Administration of the Republic of Slovenia) and other regulatory bodies who require reporting of processing activities in certain circumstances.
  • Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

7. Your Legal Rights (GDPR Compliance)

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data under certain conditions.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us via our official email address.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details below:

  • Full Company Name: Rex Outdoor, prodaja d.o.o.
  • Website: www.rexoutdoors.com
  • Email Address: reezep@rexoutdoors.com
  • Postal Address: Trubarjeva cesta 7, 8310 Šentjernej, Slovenia
  • Telephone Number: +386 73 931 400

You also have the right to make a complaint at any time to the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec), the Slovenian supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.